Last updated 2nd July 2020
The Cross Keys "COVID" Rules
3. RULES and what we are doing, and asking of you, for the safety of all
ENTRY to the premises will be via the main door/entrance ONLY.
EXIT will be from the garden on the North side of the pub. There will be no exit through the main entrance. As shown in this graphic
You will be directed to your table. You will receive a "use once" printed menu with more details to help you make your choices online. This will have the pub's wifi details on it as well as the website address and QR Code should you need either of them
All customers will be seated at numbered tables inside or outside according to the COVID rules.
Toilets: Please observe the notices on the toilet doors/entrance areas to ensure social distancing and hygiene standards.
ORDERING FOOD & DRINK and PAYING: All patrons are asked to use the app/ website as linked to from the homepage.
MAXIMUM PARTY size is 6 (with appropriate social distancing/ bubble rules applying to the party members.
CAPACITY PLEASE NOTE: It is possible you will not be admitted, or your booking not taken, because the maximum number allowed while adhering to the COVID rules has been met. That is why pre-booking is essential (mandatory) until notified otherwise.
BOOKING; is required regardless of whether you are visiting the pub to eat or on one of the nights when it is "drinks only".
SEATING: When indoors you and your party must be seated at a table. Outdoors there are tables to sit at and also some tables to "stand around" within social distancing guidelines.
SANITISERS: Several of these have been installed around the pub for staff and customer use, please use them frequently.
CLEANING TABLES: There will be a minimum 15 minute gap between bookings on the same table to allow for complete clean of the surfaces etc.
We are required to retain a record of all customers, that will be the person making the booking.
Staff have been trained...
We have trained all our staff to behave differently to what would have been the norm that you might have expected.
You will see staff members passing one another, or you, back to back
They may talk to you without directly facing you, they may be wearing masks and visors.
A great deal of staff training and newly implemented safe ways of working are now in place to maximise safety and minimise risks to both staff and customers.
We thank you for your cooperation, without it the pub may have to close again.