Last updated 23rd November 2020
The Cross Keys "COVID" Rules
RULES and what we are doing, and asking of you, for the safety of all - updated to reflect 22nd September legal changes
These will be updated for whatever the rules are from December 3rd.
ENTRY to the premises will be via the main door/entrance ONLY.
EXIT will be from the garden on the North side of the pub. There will normally be no exit through the main entrance. As shown in this graphic
You will be directed to your table. You will receive a "use once" printed menu with more details to help you make your choices. If inside then your order will be taken at your table, if outside you will probably order drinks online linked from the website or using the app and signal that you are ready to order food via the app as well.
The pub's wifi password is CrossKeys (case sensitive).
UNDER THE COVID RULES INTRODUCED WITH EFFECT FROM 24TH SEPT AND LEGALLY ENFORCEABLE, ALL CUSTOMERS MUST :
Be seated. This will be at a (numbered) table. All customers must be seated whether inside or outside.
Wear a face mask until they are seated at their table and when moving around the premises e.g. to visit the toilet.
NOT approach other tables to talk to people seated there.
NOT approach the bar for any reason (see section on paying and ordering below)
Give us their contact details It is essential (also by law) that you provide details required on each visit.
We are required to retain a record of all customers, that will be the person making the booking. It is preferred that you use your phone to scan the QR code for the NHS Test and Trace app once it is operational. This code will be on menus and on signs in the pub. The NHS app can be downloaded here.
(NB The app can be downloaded now but until release nationally (expected on 24th Sept) it cannot be used outside the pilot area. Wiltshire is not part of the pilot)
The QR code is the quickest way to check in, and we will ask one member from every table booked or each individual visitor to check in. (For those without a smart phone, we can add your details into our till system as with a usual booking. Please just speak with a member of the team when seated)
Toilets: Please observe the notices on the toilet doors/entrance areas to ensure social distancing and hygiene standards.
ORDERING FOOD & DRINK and PAYING (all seated):
INSIDE RESTAURANT/ BAR AREA : This will WAITED SERVICE FOR ORDERING AND DELIVERY at your table and PAYING. Though you may use the app if you like.
USE THE APP TO ORDER DRINKS OR PLACE INITIAL FOOD ORDER AND REQUEST A MEMBER OF STAFF TO COME TO YOUR TABLE TO ORDER FOOD
MAXIMUM PARTY size is 6 (with appropriate social distancing/ bubble rules applying to the party members.) ; there must be no social interaction between groups. If you are in a "support bubble" of greater than 6 then please call us to discuss.
CAPACITY PLEASE NOTE: It is possible you will not be admitted, or your booking not taken, because the maximum number allowed while adhering to the COVID rules has been met. That is why pre-booking is essential (mandatory) until notified otherwise.
BOOKING; is required regardless of whether you are visiting the pub to eat or on one of the nights when it is "drinks only".
SANITISERS: Several of these have been installed around the pub for staff and customer use, please use them frequently.
CLEANING TABLES: There will be a minimum 15 minute gap between bookings on the same table to allow for complete clean of the surfaces etc.
Staff have been trained...
We have trained all our staff to behave differently to what would have been the norm that you might have expected.
All staff will be wearing face masks
You may see staff members passing one another, or you, back to back
They may talk to you without directly facing you, they will be wearing masks and/or visors.
A great deal of staff training and newly implemented safe ways of working continues to maximise safety and minimise risks to both staff and customers in line with the latest rules/ guidance.
We thank you for your cooperation, without it the pub may have to close again.